🛡️ Galvitech PC Services Privacy Policy
Effective Date: November 27, 2025
This Privacy Policy describes how Galvitech PC Services ("we," "us," or "our") collects, uses, and discloses information about you when you visit our website, https://galvitech.co.za (the "Site"), or utilize our computer repair services.
1. ⚙️ Information We Collect
We collect information in a few different ways:
A. Information You Provide to Us
When you book a repair, contact us, or create an account, you may provide us with the following Personal Information:
- Contact Data: Your name, email address, physical address, and phone number.
- Service Data: Details about the PC or device needing repair, including make, model, operating system, and a description of the issue.
- Transaction Data: Payment information (processed by a secure third-party provider), and details of services purchased.
- Communication Data: Content of messages you send to us, such as support requests or service inquiries.
B. Information Handled During Repair
Device Data (Incidental Access): While performing repairs (e.g., diagnostics, operating system reinstallation), our technicians may be exposed to files, software, and personal information stored on your hard drive. Galvitech PC Services strictly adheres to a policy of non-inspection and non-copying of this data unless explicitly required by the repair and authorized by you.
C. Information Collected Automatically via Website
When you access the Site, we automatically collect certain information about your device and website activity:
- Usage Data: IP address, browser type, pages viewed, links clicked, time spent on the Site, and referring source.
- Cookies and Tracking Technologies: We use standard technologies (like Google Analytics) to collect data for site performance and analytics.
2. 💡 How We Use Your Information
We use the information we collect for the following business purposes:
| Purpose | Description |
|---|---|
| To Provide and Fulfill Services | To diagnose and repair your device, process your payment, manage your service booking, and notify you when the repair is complete. |
| To Improve the Site | To monitor and analyze website usage and trends to enhance the user experience on https://galvitech.co.za. |
| Marketing and Communications | To send you updates regarding your repair status, promotional materials, or service reminders (you can opt-out of marketing communications). |
| Security and Fraud Prevention | To protect our premises and website, prevent fraudulent transactions, and ensure the integrity of our services. |
| Legal Compliance | To comply with applicable South African laws, including the Protection of Personal Information Act (POPIA). |
3. 🛡️ Data Handling During Repair Process
Your privacy and the security of your data on the devices you entrust to us are paramount.
- Confidentiality: All Galvitech PC Services technicians are bound by strict confidentiality agreements.
- Limited Access: Access to your device's operating system and data is limited strictly to what is necessary to perform the requested service (e.g., running diagnostics, testing hardware).
- No Inspection or Copying: Unless the repair explicitly involves data recovery or backup (which would require your written authorization), we do not inspect, view, copy, or transmit any personal files, photos, emails, or documents stored on your device.
- Secure Disposal: If your service involves the disposal of old hard drives, we ensure they are securely wiped or physically destroyed.
4. 🌐 Disclosure of Your Information
We may share your information with the following parties:
- Service Providers: Companies that help us run our business, such as payment processors (e.g., local banking gateways), shipping services, and IT/website hosting providers.
- Legal and Regulatory Compliance: We will disclose information if required by a legal duty or process, such as responding to a court order or subpoena, or if we need to comply with the directives of the Information Regulator of South Africa under POPIA.
5. 🇿🇦 Compliance with POPIA
As a South African business, we commit to processing your Personal Information in accordance with the principles set out in the Protection of Personal Information Act (Act 4 of 2013). This includes ensuring that we:
- Process data lawfully and reasonably.
- Collect data for specific, explicitly defined, and lawful purposes.
- Take steps to ensure the integrity and quality of the information we hold.
6. 🔒 Your Rights
In line with POPIA and other relevant legislation, you have the right to:
- Access the Personal Information we hold about you.
- Request the Correction or Deletion of your Personal Information.
- Object to the processing of your Personal Information.
- Lodge a complaint with the Information Regulator of South Africa.
7. 📬 Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at:
Email: info@galvitech.co.za
Phone: 081 015 0573
Physical Address: [Your Business Address], Paarl, South Africa
Last Updated: November 27, 2025